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Keplora

Last updated: June 29, 2026

1. Data controller

  • Company: Keplora Retail LLC
  • EIN: 84-7293816
  • Address: 1200 Congress Ave, Suite 400, Austin, TX 78701, United States
  • Email: support@keplora.com
  • Privacy contact: Customer Support Team

2. Information we collect

We may collect:

  • Contact details (name, email, phone, shipping and billing address)
  • Order history and customer service communications
  • Payment-related information (we do not store full card numbers; pay-on-delivery orders are settled at delivery)
  • Device and usage data (IP address, browser type, pages visited)
  • Cookie data as described in our Cookie Policy

3. How we use your information

  • Order fulfillment — to process purchases, ship products, and provide support
  • Communications — order confirmations, delivery updates, and responses to inquiries
  • Legal compliance — tax, accounting, and regulatory obligations
  • Marketing — promotional emails only with your consent; unsubscribe anytime
  • Analytics — to improve site performance, with consent where required

4. Sharing of information

We may share data with shipping carriers, payment processors, hosting providers, email service providers, and professional advisors. We do not sell personal information. We may disclose information when required by law.

5. Data retention

We retain personal data while you have an active relationship with us and as needed to meet legal, tax, and accounting requirements, typically up to seven years for transaction records.

6. Your privacy rights

Depending on your state of residence, you may have rights to access, correct, delete, or opt out of certain processing of your personal information. California residents may have additional rights under the CCPA/CPRA. To exercise your rights, email support@keplora.com.

7. Security

We use reasonable technical and organizational measures, including SSL/TLS encryption for site communications, to protect your information.

8. Children

Our site is not directed to children under 13. We do not knowingly collect personal information from children.

See also our Cookie Policy and Terms of Service.